We recently took a trip to Maui and had made reservations to stay at the Hyatt Regency in Maui using points and miles. This stay was for the four days leading up to a big birthday for me. Although I wasn’t at the hotel the exact day of my birthday I still wanted to celebrate while there. Not being home I knew that I wouldn’t have any cards or cake which was fine but I still wanted to celebrate it.
It was suggested to me that I let the hotel know. To do it, I first googled the name of the general manager and knew that for Hyatt employees their email address is first name.last firstname.lastname@example.org. I wrote and told them it was my birthday trip, that it was a difficult birthday for me and wondered if they could do something to make it memorable for me. I gave them my dates, my booking number and my Globalist number. I didn’t ask for an upgrade or anything special other than perhaps a note welcoming us to the hotel.
A few days later I had a response from the assistant to the general manager that they would take care of us. I was anxious to see what this would mean.
When we arrived we were upgraded to a ocean view corner suite with two balconies. There was a bottle of champagne in the mini refrigerator, and a gift basket on the console as well as a birthday card signed by about twelve employees. In the basket was a jar of macadamia nuts, a large box of chocolate covered macadamia, 2 boxes of popcorn with macadamia nuts, 2 cans of tropical juice, a box of cookies, a bag of Maui potato chips. There was also a platter with four delicious and flavorful cupcakes on a platter that had Happy Birthday written in chocolate with a raspberry jam filled heart. What a wonderful welcome to Maui. I promptly wrote a thank you to to the woman whose card was in my basket. I also went to the front desk to see if I could personally thank her and although she was not able to come to the lobby, I did speak with her by telephone to express my surprise and thanks.
While we were making plans for our trip to Maui our oldest son and his wife were doing the same thing during the same time period only they were going to Kauai. They too were staying at the Grand Hyatt there. This is the first time they have been away without their two children. To mark this special occasion I wrote to the general manager of the Grand Hyatt Kauai. I explained how it was special for them and could he do something memorable for them. My son has no status at all yet the general manager reached out to them with a platter of cheese, crackers, fruit and a bottle of wine.
From Maui we flew to San Diego and stayed at the Manchester – Grand Hyatt in San Diego. I had also written the General Manager there as well since I would be arriving on my birthday. They outdid themselves. We were upgraded to an extremely large suite with a small kitchenette, a dining room, living room and our bedroom. The room had floor to ceiling windows and we were overlooking the bay and the Coronado Bridge. About an hour after we checked in the doorbell rang (yes, we had a doorbell) and there was room service holding a large tray with a bottle of champagne, and the most beautiful cake I had seen in a very long time. The cakes was three layers covered in whipped cream with fresh fruits and fresh flowers on top. A white chocolate “plaque” was in front and it said Happy Birthday. On the tray was candles, matches and a cake cutter. It was truly amazing.
Hotels want to please their guests particularly when they are celebrating something special. Let them know about your special day, just not the day before, and I’m sure they will do something special for you.