Provence Explorer: Aix-en-Provence and Cassis

NOTE:  I know this is a repeat for many of you but a number of people also told me that they never received it.  Bear with me while I repost this recent article.  New one tomorrow, I promise.  Jane

Before we flew to Marseille, we had decided that we would NOT book a rental car to drive around the area.  Everyone had recommended that to us but we had a bad memory of a previous European trip when we did rent a car.  Driving in cities, finding parking, understanding road signs and getting lost were a few of our problems from before.  With the extra money that we received from United Airlines from our trip last year (7 hour delay because of mechanical problems and EU Rule 261) we had the flexibility to book tour guides to take us around.

On my list to see was Aix-en-Provence and on Blogger Hubby’s was Cassis.  I was able to determine that Thursday was the day that Aix had their market and I, of course, wanted to go to a French outdoor market. I knew that we would not see the famed lavender plants in full bloom as that happens in July but nevertheless, Provence was a place I did want to see, feel, smell and walk through.  Cassis was a seaside city known for its limestone bluffs and best viewed from a boat.  I could not get much information online about Cassis but we had spoken to someone who had been there recently and they recommended it to us.

We found a half day tour through Provence Explorer which would take us to both Aix and Cassis.  I emailed the company and explained that we had a mobility issue with one of our friends that was coming on the tour with us and would that be a problem as she couldn’t walk far and did use a cane.  He had said that it would be no problem.  I reiterated it when I paid online.

We went to the designated meeting spot, outside of the Tourist Information office,  and arrived about 10 minutes early. We waited, and waited and waited.  Finally our driver arrived about 15 minutes late due to traffic. We were also missing 3 others that had booked this tour so we waited again. Our driver had not been told that we had a person with difficult walking. Not her fault but it showed lack of communication with the company and their drivers. Finally we took off without the other three passengers. It was a pleasant drive to Aix. We would ask her questions which she answered.  She did not give us any background on where we were going or any background about France. For a driver that is fine but when someone is a tour guide that is not acceptable. You can tell that she was a summer tour guide and not a professional one by the way she handled the tour as well as telling us she was thinking about going back to school to get a degree is tourism.

She dropped us off at the market and told us where to wait for her while she parked the van. We looked around a little bit but needed to be close meeting spot for her to find us.  Of course, that took longer than usual because there was no quick parking. Not many things were told to us as we walked around other than the famous cookies that Aix is famous for. My friend and I each purchased some lovely scarves for 5€ each.  My friend also purchased some beautiful kitchen linens.  Our guide wanted us to walk to the produce section of the market which was way too far for our friend. The guide really had no idea about how far is “too far” when you are mobility challenged and didn’t explain distances to us.  Instead our friends went back to the meeting spot where we were dropped off.  We quickly went through the produce area, purchased some lavender walked around with her a bit.   The driver went to get the car and we went to the spot to meet our friends and to wait again for her to bring the car around.  And wait we did..and wait…and wait. We knew another person was joining us who was going to do the Cassis/Marseille portion of the day but when she finally showed up the missing three were in the van as well as the other person that was expected. The van was very tight with 8 passengers and one driver; three had to sit in the front.  It was a beautiful day to be outside and Aix is a charming destination spot to be.  I’m hoping this will be a place that we return to in the future.img_1406p1040820

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After we got back on the road we made a “pit” stop and our driver was clear in telling everyone to only take 5 minutes so we could leave. Apparently the 3 that were late for the morning and joined us as we were leaving Aix decided to do some shopping at the convenience store where the bathrooms were. Once again, we were waiting. The driver (who looked like Monica Lewinsky) finally went in to get them. Not her fault but it just added to all of our wait time.

We had a pleasant drive to Cassis, again without much of a commentary about where we were going. When we arrived she dropped us off and told us to get our boat tickets and then have lunch. We immediately went to the ticket booth and was told we could not purchase tickets yet since the boat trip before our desired time hadn’t left. We went to have a quick lunch and then we purchased our tickets. When our friends tried a few minutes later, the ship was sold out. Little did we know, or apparently did our driver,  that there are only 12 tickets on the 45 minute boat tour. We wished she would have advised us better so the four of us could have gone on this boat trip together particularly since our friends sat and waited in Aix.p1060068p1060134p1060113

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I would not recommend this tour company because of the lack of a knowledgable  “summer hire” tour guide, and the lack of communication about our friend’s mobility issue and the fact that they didn’t really do anything, other than park the car, to help us. There wasn’t even a bottle of water for us as most tour guides have.  There was no consideration of our time as we were at the appointed meeting spot and had to wait (I understand giving a 10 minute window but we were closer to 25 minutes) and as we waited to be picked up at Aix. I learned from this to spend the extra money and get a professional tour guide wth a private tour and not shared.  Granted this may have been an off day with this tour company but are you willing to risk it?

I would like to go back to Aix and Cassis.  In Aix,  I would take a better tour and see more than just the market.  In Cassis, rather than the 45 minute boat ride, I would take the longer one along the coast.

In spite of all this, the day was enjoyable, we were outside and were in a lovely part of the country.

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4 thoughts on “Provence Explorer: Aix-en-Provence and Cassis

  1. Hi Jane,

    I am so sorry for the poor experience that you had in Aix and Cassis. I posted a reply to your blog entry “Flights and Preparing for our Trip to Marseille and Provence” about the guide we used in December 2009. At the time I found her, after searching the internet, she wasn’t mentioned on TripAdvisor, but now she is well known and top-rated. If you ever get back to this area, please do book with her – she’s a true gem. She told me back then that she does tours from Marseille as well as our port, Toulon.

    BTW, she lives in Aix and is a history major and licensed guide. She drove down to Toulon to pick us up, provided commentary on the ride up, provided a lot of information, gave us free time in Aix but not too much, drove us out to see Mt Sainte Victoire arranged a great boat ride in Cassis (thankfully the weather at that time of year was stellar), got us to the top of Cap Canille for sunset, then drove us back to Toulon before she headed back home to Aix. It was a full 9 hour tour (and a few more hours for her) and worth every penny. One of the best guides I ever had.

  2. my family did a very similar excursion during our cruise stop in 2014. We were supposed to port in Marseille but due to a strike we ported in Toulon. The company that I used was fantastic. She knew that our cruise had been diverted and made updates to our excursions based on our new port of call. We missed out on the lavender fields, but we did tour Aix and Cassis. We got to see Cassis from the top of the cliffs looking down into the harbor and we enjoyed the boat ride into the calanques. Sorry that your company was not able to make the most of the day for your group. In case you were interested or wanted to share with your readers, I have copied the site for the tour guides that I used.

    Thanks for sharing your travel experiences.

    http://www.provence-travel.com/

    1. Wow! You used Tour-Designer – this is the company we used back in Dec. 2009. We had Catherine, who started the company, way back then. Glad to hear their tours are still topnotch.

      1. Yep, Catherine still did all of the coordination and she was the one emailing me about the change in our itinerary. If we are back in the area, I would use them again for sure.

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