Last October I had booked a one way award ticket for Blogger Hubby and myself home from Milan after our river cruise. We are going over on KLM using my Membership Rewards points and coming home on Brussels Airlines using my UR points that I transferred over to United. I was ready excited about trying Brussels, particularly their transAtlantic flight.
In the course of updating my Excel spreadsheet on my credit cards and points, I went to the United website to see how many points I had through my Mileage Plus Account. While I was there, I “reviewed” my reservation. The reservation looked fine. My first flight from Milan to Brussels on June 16th was there, the correct date and time. The second flight was right underneath it from Brussels to IAD with the correct time but wait…..it was for the June 15th – the day before. “How did this happen?”, I wondered. I was the one that made the reservation. Had I made a horrible mistake? As I thought back to the night that I made the reservation, I had remembered that I did it on the telephone as this was a reservation that I was unable to book online. Surely, the United agent would have caught that mistake. What happened? I hurried to tell my husband about the mistake. As I am telling him, I’m also beginning to mentally wonder if there are any seats left on the day we need to fly. Blogger Hubby, ever the calm person, goes to our travel folder (see this post) and pulls out our printed copy of the reservation confirmation that United sent me when I made the reservation. It clearly showed both flights on the correct day. Times I this make me appreciate us having a paper copy of our confirmation. Now I’m realizing that a change has probably happened but can I get the flight back?
I called United and spoke to an agent who pulled the reservation and saw that there would be no way for me to make the connection in Brussels (as my kids would say, duh!) the day before I was leaving Milan. Apparently Brussels Airlines had made a change and they now do not fly to IAD on Tuesday. Since both legs of the flight are with them, why did they leave me with a connection that I couldn’t make? There was no communication between us and them, no indication that there had been a change – I heard nothing and was totally taken back by this new itinerary. We kept saying that we’re so glad that I caught the change otherwise it could have been the day of departure in Milan when we caught it.
While I was on the telephone with the United agent, I was pulling up the United website and looking at what was available for our flight home on the correct day. I did not see any award seats available from Brussels. My thought would be that they would change my entire itinerary and have me fly to Munich or Frankfurt and then flying to IAD from there. Luckily the agent working with us was able to force open two seats for us from Brussels to IAD. Although we’ll have a longer layover over in Brussels (3 1/2 hours versus 90 minutes) we still get to fly to Brussels, Belgium.
My message to you is to check your reservation, line by line, date by date, flight by flight and times as well as the time between flight. Have you found a mistake like this on one of your flights?
United worked diligently to solve this change and opened up seats that were not previously open even though this change was nothing that they had done. I merely had booked the Brussels Airline flight through them.
Now it was time to “fix” the problem. As I am talking on the telephone to the agent, I’m also pursuing the United website seeing what is available. I didn’t see anything from Brussels. The only possibilities was to change our first flight from Milan (LIN – the city airport) to a flight leaving out of the international airport and going to Munich or Frankfurt