Have you ever had to ship your animals on an airline? I’m not talking about the small animals that you can elect to put under your seat, but rather animals that are dropped off in the cargo area to be transported in the belly of the plane.
United has a program called Pet Safe in which they say they will do the following for your pets:
- Pets travel within United’s specially designed plane compartments that are pressurized in the same way as passenger cabins.
- A dedicated 24-hour PetSafe desk is available for help at any time (1-800-575-3335 or 1-832-235-1541).
- Each pet receives a confirmed booking prior to departure.
- You have the ability to track your pet’s transport from its origin to its destination online.
- On the ground, both plane and warehouse facilities are climate-controlled for the safety of your pet. To ensure comfort in any weather conditions, pets will be the last cargo loaded and the first cargo unloaded from the plane.
- Pets receive personal handling in climate-controlled vehicles for connections in United’s hubs if the animal will be exposed to temperatures greater than 85°F (29.5°C) for more than 45 minutes.
There are many complaints that United has not lived up to what it has said it will do for your pet. According to “The Bark” many people have experienced problems in shipping heir beloved animals.
One woman from San Diego relates in this video how United almost killed her animals, a gryehound and her cat as she was shipping them to Boston even with a “comfort stop” in Houton. She videotaped them from her seat on the airplane as her animals were left out in the high temperatures on the tarmac for more than the 45 minutes and more than 85 degree temperature. She refused to sign the Non Disclosure Statement and therefore UAL would not pay her almost $3,000 vet bill from her animal being in the Intensive Care unit of the veterinary hospital. By law, airlines must report whether a pet is hurt, lost or dies on a trip within 45 days of an incident occurring. As of November, the Department of Transportation has no record of her pets’ injuries, even though they were happened in July. There is also a dedicated FB page for this incident.
Have you ever had to ship your animals? Were you satisfied with their care or did you have a problem?